Last updated: July 2026
Pikopye's Town is operated by Adams Hallie Ventures LLC. By accessing or using Pikopye's Town's website and services, you agree to be bound by these Terms of Service, along with any product-specific terms presented at checkout and our signed liability waiver. If you do not agree, please do not use our services.
Open play is sold in 2-hour sessions. Arriving late does not extend your session. Open play purchases are non-refundable; date changes are not guaranteed and are handled at our discretion, so contact us as early as possible if your plans change. The venue is sometimes reserved for private parties and events, on weekends and weekdays alike, so please book online before you visit.
A $250 deposit is required to reserve your party date and time and is applied toward your total balance. If your party date is at least 21 days after the date you book, the deposit is fully refundable to the original method of payment when you cancel within 7 days of booking. To cancel under this grace period, email parties@pikopyestown.com within the 7-day window; the date we receive your email is the cancellation date. Outside the grace period, the deposit is not refunded as cash.
If you cancel 14 or more days before your party, you forfeit the deposit only; on request, we will instead convert it into Pikopye's Town play credit, valid for 12 months from the date of issue. If you cancel 48 hours to 13 days before your party, you forfeit the deposit and are responsible for any vendor or add-on costs we have already committed on your behalf; the deposit may still be converted to play credit on request. If you cancel within 48 hours of your party, you remain responsible for your package price (The Space if you have not chosen a package) at the contracted guest count, or 20 children if none was set, plus any add-on costs we have already committed on your behalf, invoiced and due upon receipt.
One date change is permitted when requested at least 14 days before your scheduled party: your deposit and any payments transfer to a new date within 90 days of the originally scheduled date, subject to availability. Date-change requests made less than 14 days before the party are treated as a cancellation, though we will always do our best to help, so contact us as early as possible. If Pikopye's Town cancels for any reason, we will reschedule to the best of our ability, or you may cancel entirely and receive a full refund, deposit included.
Party pricing has no separate service charge, no coordination fee, and no credit-card surcharge. Your remaining balance, including any add-ons, extra time, or additional guests, is due on-site at the conclusion of your party; cash and card are accepted. Texas sales tax at the current rate (currently 8.25%) is added to the final balance. Full party terms are presented at booking; questions to parties@pikopyestown.com.
Memberships run for a 2-month minimum from your start date, then continue month to month, billed automatically to your card on file on the same date each month. After the minimum, you may cancel by emailing hi@pikopyestown.com at least 10 days before your next billing date; requests inside 10 days may not stop that cycle's charge. Membership payments are non-refundable, and plans cannot be paused or frozen during the 2-month minimum. Membership access does not include times when the venue is reserved for private parties or events.
Gift cards and prepaid play passes are non-refundable and cannot be redeemed for cash, except where required by law. Play passes are valid for 12 months from the date of purchase unless a different validity period is stated at checkout. Gift cards do not expire.
If we cancel your session or event due to a private booking, severe weather, or circumstances beyond our control, we will offer you a new date or a full refund of amounts paid for that visit.
We occasionally capture photos and video on the premises for marketing and social media. By visiting, you consent to your and your child's image being used for these purposes. Prefer to opt out? Just tell a team member and we will happily accommodate.
While we maintain high safety standards, active play involves inherent risks of injury. By using our facility, you acknowledge and accept these risks on behalf of yourself and your child(ren), as outlined in our signed waiver agreement.
Pikopye's Town is not liable for any indirect, incidental, or consequential damages arising from use of our facility or website. Our total liability shall not exceed the amount paid for the specific service in question. Pikopye's Town is not responsible for lost, stolen, or damaged personal belongings.
These terms are governed by and construed in accordance with the laws of the State of Texas.
We may modify these terms at any time. Changes will be posted on this page with an updated date. Continued use of our services constitutes acceptance of the revised terms.
If you have questions about these Terms of Service, please contact us at hi@pikopyestown.com or call (512) 548-3392.
