Privacy Policy

Pikopye's Town is operated by Adams Hallie Ventures LLC, a boutique indoor playground and party venue in Lakeway, Texas. This policy explains what we collect, how we use it, and the choices you have. Questions anytime: hi@pikopyestown.com.

• Contact and inquiry details. When you submit our contact or party inquiry forms: name, email, phone, and the details of your inquiry (party date, package preference, number of children).
• Booking and waiver information. When you book open play, a party, or a membership, our booking provider collects the information needed to complete your reservation, payment, and signed waiver, including the names and ages of participating children as provided by a parent or guardian.
• Payment information. Payments are processed by our booking and point-of-sale providers. We never see or store full card numbers.
• Usage data. Pages visited, device and browser information, approximate location from IP address, and site errors, collected through our analytics tool.
• Phone calls. Calls to our venue may be answered by an automated assistant and may be recorded or transcribed for quality and follow-up.

We use collected information to respond to inquiries, process bookings and purchases, send booking confirmations and important updates, run our loyalty and marketing communications (with opt-out, see below), improve our website and services, keep our facility safe, and comply with legal obligations.

We do not sell your personal information. We share it only with service providers who help us run the business:

• ROLLER: online booking, waivers, and payment processing
• Quo: our phone and messaging system, including the automated assistant that may answer, record, or transcribe calls
• Calendly: scheduling for party planning calls and consultations
• PostHog: website analytics and error tracking
• Resend: sends our contact form and inquiry emails
• Vercel: hosts our website
• Google: inquiry submissions are logged to a private spreadsheet
• Party vendors: when you book party add-ons (character visits, custom cakes, catering, beverage carts), we share the details those vendors need to deliver them, such as the party date, theme, guest count, and the birthday child's first name and age
• Other operational tools we use to run the business, such as payment processing, point of sale, customer relationship tools, and secure data hosting, under confidentiality obligations

Each provider receives only what it needs to perform its service.

We use PostHog to understand how visitors use our site (for example, which pages are popular and where errors happen). It uses cookies and similar technologies to do this. We do not use advertising trackers, we do not sell personal data, and we do not share it for cross-site advertising.

Our website is directed to parents and adults. We do not knowingly collect personal information online from children under 13. Information about children (such as a name and age for a booking or waiver) is provided to us by a parent or guardian. Our free learning apps, like Pikopye's Typing Town, store a player's first name and progress only on your own device; nothing is sent to us, and the apps have no accounts and no analytics.

We may send you booking-related messages and, with your consent, marketing emails or texts about events and offers. Unsubscribe from emails using the link in any message, and opt out of texts by replying STOP. Booking confirmations and safety-related messages are sent regardless, since they are part of the service.

We occasionally capture photos and video in the venue for marketing and social media, as described in our Terms of Service and waiver. Tell a team member if you prefer to opt out.

We keep personal information as long as needed for bookings, safety and waiver records, and legal obligations, then delete or anonymize it.

We implement appropriate security measures to protect your personal information. However, no method of electronic transmission or storage is 100% secure.

You may request access to, correction of, or deletion of your personal information by contacting us at hi@pikopyestown.com. We will respond within a reasonable time and verify your identity before acting on a request.

We may update this policy from time to time. Changes will be posted on this page with an updated date.

Questions about this Privacy Policy? Email hi@pikopyestown.com or call (512) 548-3392.