We Are Hiring!

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THEY DO NOT HAPPEN.
YOU CREATE THEM!

Opportunities...

DO YOU?

...enjoy being around families?

...thrive on connecting; being fun & silly with small children?

...love organizing & using your creative mind?

 

 

ARE YOU?

...interested in joining a growing business?

...able to follow systems & processes?

...exceptionally service-oriented with people?

Open Positions

GUEST EXPERIENCE COORDINATOR

ASSISTANT MANAGER

 

PARTY ASSISTANT POSITION

 

 

 

 

 

GUEST EXPERIENCE COORDINATOR

Hours: 10-25 / week

Days: Weekdays (M-F)

Shifts Available: Open: 9am-2:00pm / Closing: 2:00pm - 7pm

Pay: Hourly Pay 

As a Guest Experience Coordinator, your job is the most important at Pikopye's Town as you will be the first and last face the families will see from check-in to check-out. You will be representing everything company is, a friendly, respectful and positive place.

Responsibilities are as follows (and not limited to):

  • Providing excellent customer service to our clients from check in to check out.

  • Educating all our customers about our different party packages & play options.

  • Giving a quick tour of our facility to familiarize our customers with our policies and procedures and best of all, highlighting our amenities including lounge access and our coffee bar.

  • Providing information and answering questions regarding all our party packages, upcoming events, and our classes.

  • Checking-out customer's purchases using point-of-sale system: Square.

  • Monitoring and engaging with children utilizing our play area.

  • Keeping the play area and facility clean and tidy, including deep cleaning (disinfecting and sanitizing) between play sessions also before opening and closing.

  • Learning opening and closing procedures including coffee brewing, retail and inventory check, etc.

  • Helping guide and facilitate activities amongst children inside the play area.

  • Leading specialized activities such as arts and crafts and story time during events.

  • Assist as a co-host at scheduled parties and events on occasional weekends or as-needed basis.

What we are looking for who we believe will fit right in:

 

Someone...

  • Who is not afraid to be silly, fun and creative with our tiny customers.

  • Who can enforce our policies and procedures in the kindest, most courteous and respectful way.

  • Who has a huge imagination to be able to suggest ideas for new ways to make our space fun.

  • Who can maintain a welcoming and approachable demeanor at all times.

  • Who is efficient in using Windows and Mac. Will be trained.

  • Who is creative.  Knowledge using CANVA is a big plus!

ASSISTANT MANAGER (Part-time)

 

Hours: 20-25 hours/week

Days: 3-4 days/week 

Shifts Available: TBD

Pay: Hourly Pay 

We are currently looking to hire someone to join our team as an Assistant Manager & Assistant to the owner. An experienced customer service enthusiast who has the drive to grow with our expanding business. Below are some of the requirements for the position along with the duties and responsibilities this position entails.

Position Skills & Qualifications:

  • Must be detail, people & team-oriented.

  • Must posses strong skills in problem-solving, interpersonal & customer service.

  • Must have the ability to develop a complete understanding of all our services and products in order to assist customers & other employees.

  • Must have excellent verbal communication skills & ability to convey important information to customers & employees alike, clearly & effectively.

  • Must possess excellent time management skills & about to multitask.

  • Great listening skills & and possess the ability to take directions from manager.

  • Must be confident, proactive & willing to take on workplace challenges.

  • Event Planning experience is a big plus.

  • Must know how to use Canva, Mailchimp, Windows & Mac + Social Media (Instagram / Facebook)

 

Assistant Manager Duties & Responsibilities:

  • Assist the owner with day-to-day operations and tasks; organize, train new employees & manage team members.

  • Assist with scheduling employees & finding coverage when needed.

  • Ensure employees meet daily objectives and day to day tasks.

  • Prepare event invoices, client sheets and party items.

  • Supervise staff & assist in getting the play area ready for the next session.

  • Communicate with clients and evaluate their needs while enforcing policies.

  • Make sure all employees adhere to company policies & guidelines.

  • Monitor all inventory and organize storage spaces.

  • Assist with all marketing efforts, newsletters, social media posts and announcements.

  • Research ideas for classes, camps, activities & public events.

  • Create documents and sheets to maintain organization of company data.

  • Run errands for upcoming events: picking up baked goods & party items.

 

 

 

PARTY ASSISTANT POSITION

Hours: 10-15 hours/week

Days: Weekends 

Shifts Available: Open: 9am-2:00pm / Closing: 2:00pm - 7/8pm

Pay: Hourly Pay + gratuity

As a Party Assistant, your main job responsibilities will be assisting the Party Host with our events.  95% of our events are on the weekends so availability on these days are important in this position.

  • Assisting the Party Host with decorating, all set up and day-of coordinating.

  • Acknowledging all guests, children and adults alike, for the duration of the assigned birthday party;

  • Maintaining control of the party at all times by staying within the allotted time and following itinerary;

  • Interacting positively and enthusiastically with children.

  • Cleaning the main play area after the play time and assist the party host with resetting the party room, party tables for the next event and at closing.

  • Supervising all guests with the party at all times;

  • Promoting a positive team environment; establishing and maintaining an open communication among the team.

  • Performing other duties as assigned by management.

What are we looking for:

  • Who is energetic, has an outgoing personality and is able to get along with a variety of personalities.

  • Who has the ability to work with large number of children and adult guests.

  • Who has strong communication skills and with a take-charge personality.

  • Who can enforce our policies and procedures in the kindest, most courteous and respectful way.

  • Who is pays attention to the tiniest detail, creative and love all things party planning.

  • Who works well with others and excel in both solo or a team-oriented environment.

  • Who has the ability to multi-task without easily getting overwhelmed.

  • Who is comfortable working in small spaces, standing for long periods of time, lifting and bending.

  • Who has flexible working hours and available on weekends.