PARTY FAQS | Pikopye’s Town

General FAQs

GENERAL LAKEWAY PARTY FAQS

Reservations FAQs

How far ahead can we reserve a date for our party?

Our calendar is open for party reservation up to a year ahead.

Is this a private party - as in, no other customers will be there?

Yup! The whole place is yours, indoors and out! (Unless you have specifically booked a week day "semi private" party.)

What's the age limit?

Our birthday parties are private "buy out" events, so you can invite whomever you please up to our maximum occupancy of 57 guests. Children ages 10 years and under are billed as "kids". Guests ages 11 yrs and up are billed as "adults" (though you may wish to add on ice cream cups of favors for older kids, just let us know!)

Can I add an extra time to my party?

Yup! For an additional cost (which includes additional staff time) you can add an extra 30 mins or 60 mins to any of our 4pm parties.

I have a question about the Party Packages, can I grab a space now and finalize the details later?

Yup! People do this all the time. Go ahead and reserve your spot, your Party Planner will help work out the details! You can also email admin@pikopyestown.com with questions, or DM us on FB or IG!

What's the latest time frame we can reserve a date?

Reservations must be done at least one week prior to your event date. However, give us a call or shoot us an e-mail and we can see how we can assist you with an SOS last minute booking!

Can we also book for other events like PTO meeting, Baby Showers or Gender Reveal, etc?

Sure! Pre-school graduation and other milestones, our facility can be rented for any kind of celebration where you would need a play space for the children.

So I reserved our date online, what do we do next?

Hurray! Now the next step is to sign the waiver. Our party coordinator will get in touch with you via e-mail within 2-3 business days to verify your details and start the planning. You will finalize all details about two weeks before your party (except final headcount, which is settled on the day of the event to make your life easier!)

Can we substitute the Pizza for something else?

Yes, you may sub from our Party Add Ons (the Brunch Platter or Tea Sandwiches are also popular), however there is likely a price difference and increase in cost, please ask your Party Planner and we'll see what we can do. We do have GF pizza available.

Can we still bring extra food and decor with this package?

Your own cakes and cupcakes and desserts are always welcome, and we offer a complimentary cake cutting service with all packages. Though we offer our own catering menu to make party planning and day-of execution easy peasy for you, if desired you may bring your own outside catering, subject to a few conditions. But please keep in mind that the food items must be approved PRIOR to your party!! Outside food conditions: 1) commercially prepared [exception: home baked desserts welcome!]; 2) room temperature [we can't have heating devices or open flames due to permitting]; 3) peanut-free; 4) No coolers due to leaking/water damage. If you do bring your own food, we highly recommend sticking to finger food items. PLEASE NOTE outside food (aside from desserts which are always welcome) is subject to our $35 Facilities/Clean Up fee. Thank you!!

Deposit / Service Charge / Gratuity

How much is the deposit to reserve our date?

The deposit is $250 to lock in your date whether it's for the Camper, Cabin or Lakehouse Package. For the State of Fun, the deposit is $350.

Is the deposit non-refundable?

Unfortunately, the deposit is non-refundable no matter how far ahead your reservation date is. No exceptions, thank you for understanding.

What is the 20% Service Charge for?

The mandatory service charge is a combination of team gratuity and vendor fees or gratuities we incurred in the preparation and delivery of your party. If you'd like to leave your Party Hosts any extra gratuity on the day of the party for OUTSTANDING service, you may do so when finalizing your invoice; this is entirely at your discretion and totally optional.

Cancellation Policy

What is your CANCELLATION policy?

As a small business, we rely heavily on our parties and events to keep our facility running to our high standards. This includes insuring our staff and our expenses are taken care of in the event of any cancellations no matter the reason. This is why, our cancellation policy while very strict, it does keeps our doors open so we can be here to serve you and your family for years to come. Below is the quick snapshot of our Cancellation Policy and dues. It's best to review them carefully before booking.

Deposit

Cancellation

Inclusions

Party Inclusions & Expectations

Will the facility be open to the public during my party?

With the exception of our weekday "Tent Package" parties scheduled during normal open hours, your party is PRIVATE!. Your party will be completely private and you will have the use of our entire facility, adult lounge area, dining area, party room and play area for the whole duration of your party.

What time should we arrive for our event?

If you have extra items to set up, we recommend arriving 30 minutes prior to your guests’ arrival. Our party host and assistant can help set up the last bits of detail you need.

If you do not have other things to set up, we ask that you arrive about15 minutes prior to your guests’ arrival so we can work you through the itinerary, set expectations for you and your guests to ensure a smooth check-in process.

Can we book extra entertainment for the kids during our reservation?

YUP! If you are booking a character entertainer like any princesses or superheroes, a balloon artist, face painter, we can definitely help you with booking. We've partnered with many party entertainers including DJs as well.

Can I downgrade or upgrade my party reservation?

You can upgrade your party at least 2 weeks prior to your reservation and downgrade your party at least 3 weeks prior. Unfortunately, most of our vendors need at least 2 weeks notice when it comes to ordering items, so if you were to upgrade from our basic package The Camper to The Cabin or The Lakehouse which include baked goods, we will need at least 2 weeks notice. If you are downgrading, we will need to at least be notified 3 weeks before so we can refrain from ordering items.

Is there a maximum amount of children that can attend?

Our maximum capacity for the play area for parties is 24 kids and up to 1 adults per child ratio. 1 adult is included per child with your party package, + $5/extra adult.) Our max capacity combined, adults & children, is 60 guests (including our staff, so maximum of 57 total party attendees.) Children 10 years and younger are billed as "kids"; guests 11 years and up are billed as "Adults" (though you may wish to add on ice cream cups or favors!).

Can we add more kids to our reservation?

Each party package include a certain amount of children (guests) and we highly recommend to keep your kids guestlist within 24 or so for a better experience in our tiny town. We limit our kids guest count to maximum of 24 kids total. Keep in mind that if you are adding additional guests, you also may need to add additional food like pizza etc.

When is the final headcount due?

No stress here, your final headcount is settled on the day of your event! We'll need an estimate about a week ahead of time so we can properly set up the tables and chairs. This will also give us enough time to make last minute changes if there is any. BUT as long as your child guest count is under 24 we can almost always squeeze in last minute additions. :)

What is the itinerary like?

For the first 15 minutes of your party, one of our staff will be up front to welcome your guests and familiarize them with our rules and policies as they check in. Then we will guide the kids into our Tiny Town to start their play. Play time will be for an hour and 15 minutes. Our staff will then gather all your guests to our party room the last half hour of your event to help serve the kids food & drinks, sing happy birthday and then, ice cream and cake! Check out what our itinerary looks like here

Can we go back to play after food and cake?

Unfortunately, the itinerary is designed to make sure that the last half hour is meant for eating and drinking, cake and then packing up. However, we do have an option to extend the play time at $100 per half an hour (up to an hour) but only if the schedule permits and must be communicated at least a week prior to the event. Weather permitting, we can usually allow guests to hang in the outdoor space for an additional 15 - 20 minutes while we clean up inside for those having a hard time saying good bye to Pikopye's Town :)

The Camper FAQs

The Cabin FAQs

The Lakehouse FAQs

State of Fun

The Camper Package FAQS

What is included in the Camper Package?

The Camper Package is our basic DIY design package; however, it includes two hours of private rental of our facility, a party host, a party assistant, help with set-up, cake cutting and the clean-up. It also includes a choice of one these backdrops. We also throw in table covers that match your DIY theme. You can learn more about our Camper package here.

What is not included in the Camper Package?

Food, drinks, paper plates, utensils and cups, theme and the extra set up are not included in the Camper Package; however, these items can be added as an upgrade to your event. We have a lot of “a la carte” upgrades that you can choose from. If you are looking into having food, drinks and theme already added in the package, you can check out the Cabin Package ("Done-with-You") and Lakehouse Package ("Done-for-You").

Can I bring my own food and drinks?

Your own cakes and cupcakes are always welcome, and we offer a complimentary cake cutting service with all packages. Though we offer our own catering menu to make party planning and day-of execution easy peasy for you, if desired you may bring your own, subject to a few conditions. But please keep in mind that the food items must be approved prior to your party!! Outside food conditions: 1) commercially prepared [except cakes or cupcakes]; 2) room temperature [we can't have heating devices or open flames due to permitting]; 3) peanut-free; 4) No coolers due to leaking and water damage. If you do bring your own food, we highly recommend sticking to finger food items, and PLEASE NOTE outside food (aside from desserts) is subject to our $35 Facilities/Clean Up fee. Thank you!!

What kind of food do you suggest bringing?

We suggest food items that are easy to serve and eat so you can maximize the play time. We do seriously recommend just letting us handle this part for you from our catering menu so you don't have to worry about logistics and run around on the day of the party! Your call! :) PLEASE NOTE outside food (aside from desserts) is subject to our $35 Facilities/Clean Up fee. Thank you!!

Can I bring my own décor?

Of course!

Also, please keep in mind, that our DIY Camper (and Tent Package) are not a "just show up package" and full set up is not included. We have a limit of what decor we will set up ahead of time for these packages.

To guide you, see our lists below:

Below is a list of items that you can bring the day of the event and use your 30-minute set up time for:

Pre-approved food and drink items.
Favor bags / boxes. (already assembled together).
Balloons (already inflated)
Extra décor: balloon garland, banners (absolutely no glitter or confetti allowed, subject to a $100 Cleaning Fee)

IMPORTANT: If you're bringing your own decor, please note that you may not hang anything on the walls that would easily peel off the wall paint. You may also not hang anything on our ceiling (we have high ceilings). Piñata's are prohibited. Damage fee applies for any damages wall damages. Please read the party contract thoroughly.

The Cabin Package FAQS

What is included in the Cabin Package?

The Cabin Package is our "Done-with-You" mid-tier package. It includes everything in our basic package plus two large pizzas, organic juices, and ice cream cups. To learn more of what else is included in our Cabin Package, click here.

Are we limited to the themes you offer or can we do any theme we like?

You are not limited to the themes we offer. You can choose any theme you like from Construction Zone to Baby Shark or even combined theme like Cars & Dinos. A custom theme will incur a $100 Design & Supplies Cost, but just let us know what you're thinking, we may already have stuff in stock!

What kind of decor will be included in the Cabin Package?

We provide a backdrop or banner, or both in certain cases, table balloons arrangements and small balloon garland, themed plates, cups, & table covers. No matter what theme, we make sure it's extra special.

Can we substitute the Pizza for something else?

Yes you may subsitute from our Party Add Ons (the Brunch Platter is a popular trade), however there is likely a price difference and increase in cost, please ask your Party Planner and we'll see what we can do. We do have GF pizza options.

Can we still bring extra food and decor with this package?

Your own cakes and cupcakes are always welcome, and we offer a complimentary cake cutting service with all packages. Though we offer our own catering menu to make party planning and day-of execution easy peasy for you, if desired you may bring your own, subject to a few conditions. But please keep in mind that the food items must be approved prior to your party!! Outside food conditions: 1) commercially prepared [exception: home baked cakes or cupcakes are welcome!]; 2) room temperature [we can't have heating devices or open flames due to permitting]; 3) peanut-free; 4)No coolers due to leaking/water damage. If you do bring your own food, we highly recommend sticking to finger food items. PLEASE NOTE outside food (aside from desserts) is subject to our $35 Facilities/Clean Up fee. Thank you!!

The Lakehouse Package FAQS

What is included in the Lakehouse Package?

The Lakehouse Package is our "Done-for-You" All Inclusive package. When you book this package, you won't have any worries when it comes to details. We will do all the planning and set up and you just show up for the part!. All we are going to need is the theme you would like.

How many children are included in this package?

This package includes up to 16 children. Additional children can be added for $15 per child, which includes party snacks, juice and favors.

Can I still make food additions like extra pizza or cupcakes etc?

Yes, you can add any of our add-ons like more pizza up until 24 hours prior. Other food add-ons like custom cupcakes, or cake must be made at least 2 weeks prior to your event.

How many favors are included?

There will be 16 goody bags included, one for each child guest. If you have more than 16 children attending, there's an additional $5 fee for each additional child on top of the $10 extra child fee. This covers the favor bag for the extra children.

Can we substitute the Pizza for something else?

Yes you may subsitute from our Party Add Ons (Tea Sandwiches or Brunch Platter are popular), however there is likely a price difference and increase in cost, please ask your Party Planner and we'll see what we can do. We do have GF pizza options.

Can we still bring extra food and decor with this package?

Your own cakes and cupcakes are always welcome, and we offer a complimentary cake cutting service with all packages. Though we offer our own catering menu to make party planning and day-of execution easy peasy for you, if desired you may bring your own, subject to a few conditions. But please keep in mind that the food items must be approved prior to your party!! Outside food conditions: 1) commercially prepared [exception: home baked cakes or cupcakes are welcome!]; 2) room temperature [we can't have heating devices or open flames due to permitting]; 3) peanut-free; 4) No coolers due to leaking/water damage. If you do bring your own food, we highly recommend sticking to finger food items. PLEASE NOTE outside food (aside from desserts) is subject to our $35 Facilities/Clean Up fee. Thank you!!

The State of Fun Entertainment Package FAQS

What is included in the State of Fun Entertainment Package?

The State of Fun Package includes everything that the Lakehouse has to offer and so much MORE.

What Food is included?

This package includes the 2 Large Pizzas, organic juice boxes, snacks and ice cream cups (with chocolate & sprinkles) that The Lakehouse "Done-for-You" package offers and in additional to that, it also includes BOTTOMLESS kiddo appetizer platter), plus BOTTOMLESS coffee & tea bar, plus BOTTOMLESS Topo Chico sparkling water (or similar) for adults.

What kind of Entertainment will be provided?

Entertainment / Activity (Choose One): Bluey Dance Party Playdate Package!, Face Painting, Balloon Artistry, Slime Making Party, Canvas Painting Party, Themed Craft Station, Fairy Hair Spa Day! Other options like Mascot Visit available with surcharge, pls inquire. [$180++Value]
And introducing our NEW SIGNATURE BIRTHDAY BALLOON DROP! [$70 Value] Your kiddo will LOVE this!

How many guests are included in this package?

This package unlimited Kiddo & Adult Guests (Up to Maximum Capacity of 57 people). Note we have seating for 24 kiddos at once.

Can I still make food additions like extra pizza or cupcakes etc?

Yes, you can add any of our add-ons like more pizza up until 24 hours prior. Other food add-ons like cupcakes, or upgraded cake must be made at least 2 weeks prior to your event.

How many favors are included?

One for each child guest ages 10 years and under.

Can we substitute the Pizza for something else?

Can we still bring extra food and decor with this package?

Your own cakes and cupcakes are always welcome, and we offer a complimentary cake cutting service with all packages. Though we offer our own catering menu to make party planning and day-of execution easy peasy for you, if desired you may bring your own, subject to a few conditions. But please keep in mind that the food items must be approved prior to your party!! Outside food conditions: 1) commercially prepared [exception: home baked cakes or cupcakes are welcome!]; 2) room temperature [we can't have heating devices or open flames due to permitting]; 3) peanut-free; 4) No coolers due to leaking/water damage. If you do bring your own food, we highly recommend sticking to finger food items. PLEASE NOTE outside food (aside from desserts) is subject to our $35 Facilities/Clean Up fee. Thank you!!

** We highly recommend familiarizing yourself with our strict cancellation policy for our State of Fun package. While our vendors (bakery & entertainment alike) are easy to work with, they also have their own set of cancellation policies which include cancellation fees.

We are so excited to celebrate with you!